KOCO is an active education community for parents, children, and educators.
We understand that it’s not easy to find a community to be a part of – much less for your children. That’s what KOCO is about: We want to break down the barriers to sharing beneficial & educational information, but most of all, create a sense of camaraderie that connects parents, their children, and koality tutors together. Singapore may have a highly competitive education system, but who says we can’t at least try to have fun at it together?
Recently, we’ve launched KOCO Paper, an interactive platform tool that helps teachers save a lot more time when it comes to e-worksheets and homework! The kids and students, too, will benefit greatly from this. How so? Instead of printing out the e-worksheets, they can e-write their answers directly on the document and send it straight back to the teacher. Say hello (or hooray) to more time!
● Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention;
● Pay attention to customer’s details and complaints;
● Provide customer training and education on company product and service;
● Provide technical support to customer;
● Create, manage and track customer data using online tools/CRM;
● Provide regular reports and analyses on metrics;
● Design and implement customer retention programmes;
● Achieve target customer retention and targets;
● Intervene to customers at risk;
● Implement well-planned customer onboarding;
● Execute customer outreach strategies;
● Assist with creating Client Success collateral as directed;
● Co-host webinars with Subject Matter Experts (SMEs);
● Support forums that share best-practices and new product developments;
● Represent the Product on behalf of customers and work together with the Product team for product enhancements.
Related Job Searches:
- Company:
Athena & Tully Pte Ltd - Designation:
Customer Support Intern - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education - Location:
Geylang