Aptiv8 IT Solutions Pte Ltd – Solutions Executive

Responsibilities:

• Involve in digitalization and automation process.
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the setting up the user accounts
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Maintains open communication and positive working relationship with staff.
• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.

Requirements:

• Self-motivated & independent, fast learner, and good team player.
• Attentive, detailed person, possess good initiatives and pro-active.
• Able to work in a fast-paced environment.
• Ability to diagnose and troubleshoot basic technical issues.
• Diploma or Degree in Computer science, Information system or related field