Aptiv8 IT Solutions Pte Ltd – Software Implementation Intern

Responsibilities:

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the setting up the user accounts
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Maintains open communication and positive working relationship with staff.

Requirements:

• Good communications skills and customer service mindset, Fluent in English and Mandarin.
• Self-motivated & independent, fast learner, and good team player.
• Attentive, detailed person, possess good initiatives and pro-active.
• Able to work in a fast-paced environment.
• Ability to diagnose and troubleshoot basic technical issues.
• Diploma or Degree in Computer science, Information system or related field