Aptiv8 IT Solutions Pte Ltd – Software Implementation Intern

Company Website: www.aptiveight.com 

Aptiv8 IT Solutions is a Singapore based IT Solutions provider helping clients in the built environment to digitalize their assets, business processes and operations.

We offer industry leading solutions for Smart Construction, Smart Integrated Facility Management and other Smart City Projects. We specialise in providing integrated IT products and services.

Responsibilities:

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the setting up the user accounts
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Maintains open communication and positive working relationship with staff.

Requirements:

• Good communications skills and customer service mindset, Fluent in English and Mandarin.
• Self-motivated & independent, fast learner, and good team player.
• Attentive, detailed person, possess good initiatives and pro-active.
• Able to work in a fast-paced environment.
• Ability to diagnose and troubleshoot basic technical issues.
• Diploma or Degree in Computer science, Information system or related field