- Date Listed
- 03 Sep 2021
- Experience Level
- Entry Level / Junior Executive
- Profession
- IT / Information Technology
- Industry
- Computer and IT
- Job Period
- From 28 Sep 2021, For At Least 4 Months
- Location Name
- Upper Paya Lebar Road, Tai Seng MRT Station (CC11), Singapore
- Address
- 33 Upper Paya Lebar Rd, Singapore 534803
- Map
- Company Profile
Company Website: www.aptiveight.com
Aptiv8 IT Solutions is a Singapore based IT Solutions provider helping clients in the built environment to digitalize their assets, business processes and operations.
We offer industry leading solutions for Smart Construction, Smart Integrated Facility Management and other Smart City Projects. We specialise in providing integrated IT products and services.
- Job Description
- Responsibilities:- Research and identify solutions to software issues.- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues.
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Follow up with clients to collect requirement and conduct demo.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals
- Conduct product training to new customer, include remote/face to face training and initial devices setups if needed.
-Provide technical support on enquiries via phone / email / live chat tools.Requirements :
-Good communications skills and customer service mindset.
-Self-motivated & independent, fast learner, and good team player.
- Attentive, detailed person, possess good initiatives and pro-active.
- Strong IT and Software troubleshooting skills.
- Able to work in a fast-paced environment.
- Ability to diagnose and troubleshoot basic technical issues.
- Diploma or Degree in Computer science, Information system or related field
Related Job Searches:
- Company:
Aptiv8 IT Solutions Pte Ltd - Designation:
Project Implementation Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Toa Payoh