Aptiv8 IT Solutions Pte Ltd – IT & Technical Support Intern

Responsibilities:

• Research and identify solutions to software issues.
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Follow up with clients to collect requirement and conduct demo.
• Prepare accurate and timely reports.
• Conduct product training to new customer, include remote/face to face training and initial devices setups if needed.
• Provide technical support on enquiries via phone / email / live chat tools.
• Quality checking / Testing on new software version, working with the development team to ensure the software quality and solving issues.

Requirements :

• Good communications skills and customer service mindset, Fluent in English and Mandarin.
• Self-motivated & independent, fast learner, and good team player.
• Attentive, detailed person, possess good initiatives and pro-active.
• Strong IT and Software troubleshooting skills.
• Able to work in a fast-paced environment.
• Ability to diagnose and troubleshoot basic technical issues.

Welcome undergraduate / fresh graduate / Without experience are welcome.