Alpine Group – Customer Service Advisor

Alpine Group is a major private player in one of the most complex and competitive automotive markets in the world – Singapore.

From humble beginnings rooted in motor vehicle financing, hire purchase and insurance services in 1980, Alpine Group has grown to become a highly successful and trusted partner to several of the world’s top automotive brands such as Chevrolet and Opel.

http://www.alpinegroup.com.sg/

Service Advisor ( Immediate )

• Min ‘O’ level or Nitec in MVM

• Valid Class 3 driving license

• Able to work under pressure and independently

• With automotive experience or those without experience but worked in hospitality line will also be considered

• Computer Literate

• Able to converse in Mandarin

Job Description

1. Ensure speedy maintenance and repair of customer vehicles.

2. Receive customer vehicle and determine the work needed and prepare repair order.

3. Advise customer on the type, range and cost of the repair order.

4. Record and following up uncompleted work.

5. Prepare estimates of costs on repair

6. Check invoices for correctness and explain individual items to the customer at the vehicle handover.

7. Deal with customer feedback and advise customer on maintenance, repair and car related after sales issue.

8. Customer follow-up on repairs and service due