Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
12 Apr 2024
Job Type
Entry Level / Junior Executive
Full/PermFree/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
IT / Information Technology
Industry
Human Resources
Location Name
Changi South Avenue 1, Expo MRT Station (CG1), Singapore
Address
21 Changi South Ave 1, #01-02, Singapore 486065
Map
Allowance / Remuneration
$2,000 - 2,500 monthly
Company Profile
Our company is IT Industry, servicing government project and commercial project.
Location: Changi Business Park
Working hours: Monday – Friday, 8am - 6pm. With alternate Saturday (half day) and OT may be needed.
Job Description
Service Desk | Cert Provided | No experience required | Singaporean only
Responsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls.
Requirements:
- Candidate must possess at least Nitec/Higher Nitec in any field
- IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
- Possesses good communication skills
- Able to perform in stressful environment (Call Center)
- Singaporean only
Others:
- 5.5 days, required to working on Sat/Sun day, half day.
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Alpheaus Pte Ltd - Designation:
Service Desk - Profession:
IT / Information Technology - Industry:
Human Resources - Location:
Tampines
Discuss this Job:
You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free: