Alpheaus Pte Ltd – Service Desk

Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
15 Mar 2024
Job Type
Experienced / Senior Executive
Full/PermFree/Proj
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$2,200 - 2,700 monthly
Company Profile

About the job:

  • Answering incoming calls and making outbound calls to customers.
  • Manage incoming emails.
  • Provide Live-Chat support.
  • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
  • Ensuring accurate and complete documentation of customer interactions and transactions in the system.
  • Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Job Description

About the job:

  • Answering incoming calls and making outbound calls to customers.
  • Manage incoming emails.
  • Provide Live-Chat support.
  • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
  • Ensuring accurate and complete documentation of customer interactions and transactions in the system.
  • Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

 

About you:

  • Minimally Nitec qualifications in IT related disciplines
  • Minimum 1 year Customer Service Experience in technical or non-technical call center environment
  • Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
  • Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
  • Basic computer skills and proficiency in typing are also important.

 

Other:

  • Working hours: 5.5 days (Alternate)
  • Shift work
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