Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
15 Mar 2024
Job Type
Experienced / Senior Executive
Full/PermFree/Proj
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$2,200 - 2,700 monthly
Company Profile
About the job:
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Job Description
About the job:
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
About you:
- Minimally Nitec qualifications in IT related disciplines
- Minimum 1 year Customer Service Experience in technical or non-technical call center environment
- Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Basic computer skills and proficiency in typing are also important.
Other:
- Working hours: 5.5 days (Alternate)
- Shift work
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
Alpheaus Pte Ltd - Designation:
Service Desk - Profession:
Customer Service / Communications - Industry:
Computer and IT
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