To be the leading provider of innovative IT solutions, empowering businesses globally to achieve operational excellence and drive sustainable growth through technology.
We strive to understand the unique needs of each industry we serve, deploying the right talent and technology to solve complex challenges and ensure our clients thrive in a digital-first world.
We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This role offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting.
Key Responsibilities
- Respond to IT service requests via phone, email, or ticketing system.
- Provide first-level support for hardware, software, network, and access issues.
- Assist with user account setup, password resets, and system access controls.
- Document incidents and resolutions accurately.
- Support Install, Move, Add, and Change (IMAC) requests and system configurations.
- Escalate unresolved issues to relevant technical teams as needed.
Requirements
- Strong interest in IT support and service delivery.
- Good communication and problem-solving skills.
- Basic knowledge of IT systems, networks, and user account management.
- Able to commit a 5 weekday internship attachment with a minimum commitment of 2 - 3 months. Immediate availability is welcomed.
Able to gain valuable IT support experience and develop key technical and communication skills in a dynamic environment.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Alphaeus Pte Ltd - Designation:
Intern, Service Desk Engineer - Profession:
IT / Information Technology - Industry:
Consultancy