ALMR Consulting is a Trusted Partner for IT Consulting and Professional Services. Started its operating in Singapore in 2017 with an objective to offer support services in hiring, outsourcing, offshoring, project management, IT support services.
Key Responsibilities
• Provide technical support via MS Teams, email, phone, and ticketing systems.
• Troubleshoot and resolve issues in line with SLAs and ITIL best practices.
• Escalate unresolved issues to higher-level support when necessary.
• Monitor, log, and manage incidents and requests with full documentation.
• Support IT projects and ensure compliance with SOX and InfoSec guidelines.
• Prepare RCA reports and contribute to service improvements.
• Coordinate with vendors and assist in change request (CR) processes.
• Act as backup to the SD Team Lead when required.
Requirements
• Diploma in Computer Science or related field; CompTIA A+ / ITIL Foundation certified preferred.
• Microsoft certifications are a plus.
• 2–3 years of experience in helpdesk and field service environments.
• Strong troubleshooting skills and knowledge of ITSM tools.
• Good communication, problem-solving, and documentation abilities.
Kindly note that only shortlisted candidates will be notified.
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ALMR Consulting - Designation:
IT Support - Profession:
IT / Information Technology - Industry:
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