AImazing Pte. Ltd – Customer Success Intern

Company
AImazing Pte. Ltd
aimazing.sg
Designation
Customer Success Intern
Date Listed
18 Mar 2021
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
From Jul 2021, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Ayer Rajah Crescent, Singapore
Address
Ayer Rajah Crescent, Singapore
Map
Allowance / Remuneration
$600 - 1,000 monthly
Company Profile

AImazing is a fast developing start-up company in Singapore. We specialise in Retail Tech that are currently in establishment overseas (Malaysia, Philippines). AImazing provides O2O Marketing Tool & Business Analytics tool for retailers through our solutions, helping them to go digital.

If you've completed your A' levels and is seeking an opportunity to gain more exposure in a start-up environment, look no further.

The ideal candidate will possess a keen eye for detail. If you have experience in the above or is simply looking for a dynamic and fulfilling work experience, this job is for you.


www.aimazing.co


We were an award recipient during MAS Fintech Awards 2016, and was also part of CNA Startup Season 4.

MAS Fintech Awards 2016: http://www.mas.gov.sg/News-and-Publications/Media-Releases/2016/Ten-FinTech-companies-recognised-for-innovative-solutions-at-inaugural-FinTech-Awards.aspx 

CNA Startup Season 4: https://www.channelnewsasia.com/news/startup/season4 

Straits Times: http://www.straitstimes.com/business/companies-markets/5-questions-with-aimazing

TVBS (Taiwan): https://www.youtube.com/watch?v=dFKzgRHcXVc

Job Description

Customer Success Intern (July- December)


Responsibilities:

  • Develop, manage and maintain good relationship between AImazing and clients (existing & potential).

  • Handling customers’ inquiries promptly through various channels.

  • Clarifying customers’ inquiries to understand their needs/issues and provide a solution.

  • Ensuring customer satisfaction.

  • Managing a good record of customer interactions, comments, and complaints from clients/customers.

  • Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership, and takes steps to normalize relationships or resolve issues.

  • Other ad-hoc or project-based customer experience-related tasks as required.

Requirements:

  • A lateral thinker and creative problem solver with strong attention to details

  • Well organized, patient, and customer-oriented.

  • Demonstrate negotiation skills.

  • No experience but a keen interest in starting a career in the Customer Success/Relationship Management line are welcomed!

This position is already closed and no longer available.  You may like to view the other latest internships here.

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