AiChat is reshaping the future of customer experience with its next-generation, GenAI-powered conversational platform. Moving beyond text-based and social messaging chatbots, AiChat now delivers a true omnichannel engagement ecosystem — spanning Voice AI and web platforms, enabling brands to meet customers wherever they are, however they choose to connect. Headquartered in Singapore with a growing footprint across 9 countries in APAC, AiChat unites a world-class team of CX designers, digital strategists, and AI specialists. Together, they empower brands to create dynamic messaging strategies, automate operations, and deliver personalized, high-impact customer interactions that fuel satisfaction, loyalty, and growth. Trusted by leading global and regional brands including Bayer, MYDIN, KLCC, UPS, Petron, Thomson Medical, Marina Bay Sands, Sama-Sama Hotel KL International Airport, and Hatten Hotel Group, AiChat’s advanced AI solutions are designed to drive seamless, intelligent engagement across every channel.
We are seeking a skilled AI Chatbot Specialist to design, build, train, and optimize conversational AI solutions that enhance customer experience and support internal teams. This role combines technical chatbot development, conversational design, content creation, and performance analysis to deliver intelligent, user-centric chatbot interactions.
Key Responsibilities
Knowledge Base & Content Management
Gather, structure, and maintain content for chatbot knowledge bases
Collaborate with stakeholders to ensure information accuracy and relevance
Chatbot Development & Training
Build, configure, and train AI chatbots across platforms
Continuously improve chatbot performance through testing and iteration
Conversation & Flow Design
Design logical conversation flows, decision trees, and chatbot logic
Create clear flowcharts and conversation maps for complex user journeys
Apply best practices in conversational UX and NLP design
Conversational Copywriting
Write natural, engaging, and on-brand chatbot dialogues
Ensure tone, clarity, and consistency across all chatbot interactions
Analytics & Reporting
Produce churn, engagement, and performance reports
Analyze chatbot data to identify drop-off points and optimization opportunities
Recommend improvements based on user behavior and insights
Customer Support & Operations
Support customer enquiries handled by the chatbot
Escalate issues and improve automation coverage where appropriate
Cross-Functional Support
Support the project management team with chatbot planning and execution
Collaborate with product, marketing, and customer support teams
Required Skills & Qualifications
Experience designing, building, or managing AI chatbots or conversational systems
Strong understanding of conversational design and user intent modeling
Ability to create logic flowcharts, decision trees, and structured conversation flows
Excellent copywriting skills with a focus on conversational tone
Analytical mindset with experience producing and interpreting performance reports
Strong communication and collaboration skills
Detail-oriented and user-focused approach to problem-solving
Preferred Qualifications
Experience with chatbot platforms (e.g., Dialogflow, Botpress, Rasa, Intercom, Zendesk, or similar)
Familiarity with NLP concepts and AI training workflows
Experience supporting customer service or CX teams
Background in UX writing, content strategy, or product design
Why Join Us
Work on cutting-edge AI and conversational experiences
Collaborate with cross-functional teams in a fast-growing environment
Opportunity to shape how users interact with AI-powered systems
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
AiChat Pte Ltd - Designation:
AI Chatbot Specialist - Profession:
IT / Information Technology - Industry:
Artificial Intelligence / Smart Automation