Company
Agape Connecting People Pte Ltd
agape-cp.com
Designation
Customer Service Agent
Date Listed
09 Sep 2020
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Free/Proj
Job Period
From 28 Sep 2020 - 27 Dec 2020
Profession
Customer Service / Communications
Industry
Others
Location Name
Tai Seng (CC11), Upper Paya Lebar Road, Singapore
Address
33 Upper Paya Lebar Rd Singapore 534803 Upper Paya Lebar Rd, Singapore 534803
Map
Allowance / Remuneration
$1,800 - 2,200 monthly
Company Profile
Agape Connecting People is a leading outsourced contact centre services company. We are communication specialists delivering both multi-channel outsourcing call centre services to our customers with cutting-edge interaction solutions. Our team of dedicated professionals are experienced and trained to ensure high success and quality service with every customer contact.
Job Description
Role and Responsibilities
- Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
- Deliver an excellent level of customer service to create a positive customer experience to members of public.
- Provide timely escalation of requests and adequate technical support where necessary.
- Ensure daily and monthly KPIs are met and exceeded.
- Be the key contact point for all members of public using the phone as your main communication tool, apart from emails and live chats.
- Manage all incoming calls for enquiries, requests, and technical support.
Job Requirements:
- Diploma holder or Degree holder with at least 2 years of customer service work experience.
- Savvy with smartphone and applications.
- Possess good verbal and written English language communication skills.
- Able to converse in one other local language such as Mandarin/ Malay/Tamil or any local dialects for the purpose of liaising with and assisting members of public.
- Proficient in PC skills.
- Prepared to work from office instead of working from home.
- Previous recipients of customer service awards would have an added advantage
- The ideal candidate is a nice & friendly person, who works well in teams and is able to multi-task.
- 5.5 day work week
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
Agape Connecting People Pte Ltd - Designation:
Customer Service Agent - Profession:
Customer Service / Communications - Industry:
Others - Location:
Toa Payoh
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