Activate Interactive is a fast growing technology company with a 20 year track record history and still going strong with plans to grow further in 2020! We focus on mobile and web applications in the exciting space of digital health & more. We are already making waves with our technological solutions & initiatives that have impacted thousands of people and lives!
We have opportunities for you to grow your career path and are looking for talented professionals to join our team.
Description:
The Support / Site Reliability Engineer is able to provide IT support services and where required manage a team to provide the same services. The candidate is meticulous and possesses good analytical and problem solving skills. He is proactive to identify preventive measures to mitigate recurring incidents and oversee the release planning and deployment.
He/She is able to communicate effectively with users and internally when managing the tasks/issues.
Job Responsibilities
● Collaborate closely with users and internal stakeholders to manage the resolution of tasks/issues across a portfolio of projects.
● Create project specific Operation SOP
● Manage government agencies and their expectations via skilful negotiation to ensure customer satisfaction.
● Ensure Service Level Agreement is met.
● Oversee the implementation of corrective, preventive and adaptive maintenance.
● Lead the collaboration within teams to assess, classify, prioritize, diagnose issues.
● Lead and brainstorm on possible root causes to identify interim and permanent solution.
● Implement and maintain a comprehensive knowledge base for L1 screening prior to L2 escalation.
● Schedule system health check to maintain system availability and reliability.
● Identify and fix Web and Mobile Application related bugs or bottleneck issues to meet Service Level Agreements.
● Implement of corrective, preventive and adaptive maintenance.
● Consolidate progress for upward reporting
● Assist to ensure all Software Engineering teams comply with source code management, software releases, configuration updates, and other end to end CI/CD requirements.
Requirements:
1.. Strong critical thinker with problem solving aptitude.
2. Ability to pick up things quickly and learn about various Singapore Government or Statutory IT compliance standards will be an advantage.
3. Prior internship working experience in SDLC, Agile and Scrum methodology.
4. Knowledge with Jira, Confluence or other collaborative platforms.
5. Good understanding of App/Web Server, SQL Database and Mobile development configuration and setup.
6. Basic Knowledge of DevOps pipelines and related tools. (such as Bitbucket, Artifactory. Bamboo, Jenkins)
7. Familiarity with Azure, AWS or GCP platforms will be an advantage.
8. The ability to take initiative and work independently with very little supervision.
Qualifications and Skills:
Bachelor’s degree in Computer Science or equivalent.
Diploma holders will relevant experiences will be considered.
1+ years development experiences in Dot Net.
1+ years development experiences in Java.
1+ years web and mobile application production support in large and complex systems operation environment.
Strong Database skills, MS SQL, MySQL.
Troubleshoot on web portals API and read server/app logs to resolves issues.
Able to grasp knowledge of the application business logics.
Knowledge of MS Sharepoint will be an advantage.
Php, JavaScript and PowerShell scripts experience will be an advantage.
ITIL, server, project management and network certifications will be an advantage.
Benefits include medical, gym, employee wellness programs.
Related Job Searches:
- Company:
Activate Interactive Pte Ltd - Designation:
Support Engineer (IT Mobile and Applications) - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Geylang