Activa Media Pte Ltd – Executive, Customer Relations (Website)

What Will You Be Engaged In Day-To-Day?

• Accepting incoming work from sales manager or client, and assigning to team members based on project processes and skill sets.
• Preparing work for team members to enhance communication, reduce errors, and improve efficiency.
• Monitoring and tracking assignments to ensure tasks are completed on time.
• Performing quality control of project work performed by team members, and ensuring that quality of work adheres to company standards.
• Interacting regularly with team members to review status of tasks and resolving issues
• Troubleshooting issues, resolving questions, and overseeing day-to-day activities of project team.
• Performing other duties as assigned.

What we're looking for in our Executive, Customer Relations (Website):

• Diploma or higher in computer science/information systems/communications/business or related field of study.
• Project and time management skills with ability to delegate and coordinate activities of project team.
• Willingness to raise issues/challenges with regards to project work flow and/or process and make recommendations on how to improve it.
• High attention to detail and ability to proofread and perform quality control of others’ work.
• Strong written and oral communications skills.
• Problem-solving ability and sound judgment.
• Self-motivated, with ability to work collaboratively as well as independently.
• Flexibility, patience, and positivity are important.
• Familiarity with and technical knowledge of Web technologies (e.g., HTML, CSS, XML, SQL) and their appropriate use is a plus
• Ability to collaborate and communicate with various teams, and delegate tasks to them accordingly