Activ360 – Customer Service Specialist

ZEN’YU is an Authorized Distributor for a number of premium sports, medical and lifestyle products sourced from US, UK, Europe, Australasia and South Africa. ZEN’YU distribute its products through retail pharmacy chain stores, departmental stores, and a network of medical & sports resellers.

It operates its flagship store ACTIV360 by ZEN’YU at #02-04 Orion@Paya Lebar.  It has its own online store (www.360activ.com) and participate in marketplaces such as Redmart, LazMall, ShopeeMall, NTUC Online, Amazon etc.

Highlights:

• Medical/dental benefits/birthday leave/staff discount
• Opportunity to move to E Commerce role

Responsibilities: -

• Liaising and coordinating with customers on orders.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Escalating serious complaints or issues.
• Invoicing, P/O and D/O, purchasing/receiving.
• Order processing.
• Work closely with E Commerce teams.
• Consolidate all monthly sales, online, offline reports

Qualifications: -

• Diploma in any fields.
• Have good customer service & communication skills.
• Proficient in using Microsoft Word, Excel and Powerpoint.