99.co – Customer Happiness Intern

Company
99.co
Designation
Customer Happiness Intern
Date Listed
02 Sep 2019
Job Type
Internship / Contract   ( Entry Level / Junior Executive )
Job Period
Flexible Start, For At Least 3 Months
Location Name
Singapore
Allowance / Remuneration
$700 - 1,000 monthly
Profession
Marketing / Public Relations
Industry
Real Estate
Company Profile

99.co is the fastest growing property portal in Singapore. Our obsession is to make the property market in Singapore and Asia more transparent, honest and reliable.

We dream deep. We believe in taking the red pill and working on things that have a sustainable and deep impact. We work to change real world industries rather than sit in ivory towers of software. 

We work hard as a team — in the end, that’s the best part of the journey. Being part of something bigger than yourself, learning about yourself and learning how to trust someone else completely.

Read about our culture before you apply! 🙂

Job Description

Southeast's fastest growing prop-tech startup is looking for a Customer Happiness Intern to join our diverse team of people who are passionate about taking the real estate industry properly into the age of technology through innovation and a desire to solve its multitude of challenges. Read all about us here: https://www.99.co/team

This is not your typical customer support/service role. We're looking for a double agent: someone who will advocate for the good that 99 does to the real estate industry in Singapore, and yet stand firmly by our users and their frustrations when feeding back requests to the team.

You will need to solve problems on the fly, and apply creativity to many situations. Your work will help to shape and improve our product, while your personality is an important part of our users' experience with 99.co.

What you'll do:

  • Competent at multitasking on tight deadlines and is self-motivated to see through multiple projects
  • Be the voice of the team when talking to users, and vice versa
  • Keep track of client feedback and feature requests, communicate it with the team to further improve our digital product
  • Address support tickets and identify top user issues; work with the larger team to proactively find relevant solutions.
  • Answer general questions about us via in-app chat/e-mail/phone calls/SMS
  • Compile and update FAQs/self-help guides to educate and address client needs

What you have/are/will be:

  • Communicate fluently and comfortably in English, and conversational Chinese
  • Relentlessly resourceful at problem-solving
  • A passion for making a difference for our users
  • Relentlessly resourceful at problem-solving
  • Be responsive and take initiative
  • A healthy curiosity to learn about various aspects of the industry
  • A keen eye for detail
This position is already closed and no longer available.  You may like to view the other latest internships here.
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