25KMH Pte Ltd – Customer Service Executive

We're a young and fun-loving company that promotes and retails personal mobility devices such as electric scooters and unicycles. We're on the lookout for an awesome Customer Service Officer to join our team. Message us if you're keen!  

Roles & Responsibilities  

- Keeping track of daily operation activities and supporting the sales team in executing its tasks and requirements. 

- Handle customer queries in real-time and under pressure. 

- Responsible for daily customer care with support for both local and overseas customers. 

- Handle walk-in customers and assist with the opening and closing of retail shop. 

- Manage incoming calls, emails, and customer enquiries. 

- Handle customer complaints and technical problems, and provide appropriate solutions within the appropriate time limits with follow-up to ensure resolution. 

- Monitor comments and inquiries across all social media platforms and respond in a timely manner. 

- Data entry

- Dispatching of daily orders 

-Documenting of issues 

- Daily ad-hoc tasks. 

- Additional job scopes and responsibilities to be taken on with time, based on strength and performance.  

Requirements  

- Minimum ITE or Diploma. 

- Good command of written and spoken English.  

- IT Savvy, with SAP experience preferred 

- Excellent customer service, communications and problem-solving skills. 

- You have a passion in partnering customers and the ability to adapt/respond to different types of situations 

- Must be able to work both independently and in a team. 

- Proactive and positive attitude 

- Meticulous, well-organised and responsible 

- Customer experience/service experience preferred.