ShopNJoy Pte. Ltd. – Merchant Success / Account Management Intern

About ShopNJoy

ShopNJoy is a fast-growing Merchant-Tech platform reshaping how merchants attract, convert, and retain customers through a blend of technology and on-ground execution.

Built by experienced startup operators from retail and technology backgrounds, we're on a mission to help local businesses grow while delivering better experiences to shoppers.

We are looking for a proactive and detail-oriented Merchant Success Intern to support our merchant onboarding and account management efforts. This internship offers hands-on exposure to merchant operations, customer success, account management, and startup growth.

This role is ideal for students or fresh graduates who enjoy working with people, are highly organised, and want to learn how technology platforms support and grow merchant businesses.

Key Responsibilities

• Set up and maintain merchant profiles on the ShopNJoy platform.
• Gather and verify merchant information, business details, and supporting documents.
• Coordinate the setup of merchant offers, promotions, rewards, and campaign listings.
• Serve as a point of contact for merchants during onboarding and initial launch.
• Follow up with merchants to ensure successful platform adoption.
• Support merchants with basic platform enquiries and troubleshooting.
• Build positive relationships with merchant partners and maintain regular communication.
• Gather merchant feedback and work with internal teams to improve the merchant experience.
• Collaborate with the Business Development, Marketing, and Customer Success teams on various projects.

What We're Looking For

• Currently pursuing or recently completed a Diploma or Bachelor's Degree in Business, Marketing, Communications, or a related field.
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable communicating with merchants through phone, email, and messaging platforms.
• Proficient in Microsoft Office.
• Positive attitude and willingness to learn.
• Able to manage multiple tasks in a fast-paced startup environment.
• Customer-centric mindset with strong problem-solving skills.

Preferred Qualifications

• Previous internship, customer service, operations, sales, or account management experience.
• Experience coordinating projects, events, student activities, or clubs.
• Familiarity with CRM systems such as HubSpot, Salesforce, or Zoho CRM.
• Interest in startups, technology, e-commerce, retail, or merchant services.

What You'll Gain

• Hands-on experience managing merchant accounts and onboarding processes.
• Exposure to customer success, account management, and startup operations.
• Direct interaction with local businesses across multiple industries.
• Mentorship from experienced startup and business leaders.
• Opportunities to contribute to real merchant growth initiatives.
• Professional development and career-building experience.
• Internship allowance.
• Potential opportunity for a full-time role upon successful completion of the internship.

Duration: 3-6 Months (Full-Time Internship)
Location: Central, Singapore