EPOS is the leading provider of POS systems, payment solutions, and digitalisation services in Singapore. We empower small businesses with a wide range of technology that boosts sales, enhances operational efficiency, and fosters customer loyalty.
Key Responsibilities
1) Merchant Onboarding & Solution Delivery
Manage end-to-end onboarding of SME merchants onto EPOS Rewards
Configure loyalty programme settings in line with each merchant's business needs
Coordinate with internal technical and sales teams to ensure timely, smooth go-lives
2) Campaign Operations & Merchant Success
Support merchants in planning and executing WhatsApp campaigns (promotions, reactivation offers, new product launches)
Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
Prepare simple performance reports to demonstrate ROI to merchant clients
Proactively identify and resolve merchant issues to drive retention and satisfaction
3) Product & Market Collaboration
Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
Conduct competitive benchmarking on loyalty and WhatsApp CRM solutions in the market
Assist in documenting new feature requirements and validating product changes with merchants
4) Operations & Process Improvement
Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
Support data processing, reporting, and general administrative tasks
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
EPOS PTE LTD - Designation:
Project Management Intern - Profession:
IT / Information Technology - Industry:
Electronics - Location:
Bukit Merah