Fish & Co. is a casual, family restaurant chain serving fresh seafood in a pan, a unique dining experience that drew inspiration from the Mediterranean fishermen who caught seafood fresh from the seas, cooked and ate it straight from the pan.
Designed with a casual, nautical ambience, Fish & Co. uses only the freshest fish and seafood, as well as natural ingredients like olive oil, herbs and various spices from around the world. Fish & Co. has been delighting customers with great tasting meals in generous portions and warm, friendly service – true marks of quality and value.
Mission:
To provide good value seafood coupled with excellent service and outstanding quality in a relaxed and entertaining environment.
Brand Values:
- Customers First
- Integrity
- Long-term Vision
- Passionate about people
- Pursuit of Excellence
- Teamwork
Job Overview:
The Management Trainee (Service Operation Intern) will support the day-to-day operations of the front-of-house, focusing on customer service, service efficiency, and the application of digital tools in F&B operations. The intern will gain exposure to how enhances service quality and operational workflow in a fast-paced environment.
Key Responsibilities:
- Assist in daily restaurant service operations to ensure a smooth customer experience.
- Provideexcellent customer service by anticipating guest needs and maintaining service standards.
- Apply upselling and cross-selling techniques to enhance customer satisfaction and sales performance.
- Operate digital systems such as Point-of-Sale (POS), self-ordering kiosks, and digital payment platforms.
- Support the collection and analysis of customer feedback to improve service delivery.
- Participate in process improvement initiatives using digital tools and data tracking.
- Undertake other related or ad-hoc duties as assigned by the supervisor or manager.
Learning Outcomes:
- Understand how digitalisation supports front-of-house service operations.
- Demonstrate effective customer engagement and service delivery skills.
- Apply business and digital tools to improve operational efficiency and service quality.
- Develop teamwork, problem-solving, and communication skills in an F&B setting.
Preferred Skills / Attributes:
- Good interpersonal and communication skills
- Service-oriented mindset with attention to detail
- Basic knowledge of digital tools or POS systems (training provided)
- Willingness to learn and adapt in a dynamic environment
Related Job Searches:
- Company:
Fish & Co - Designation:
Management Trainee (Service Operations Intern) - Profession:
Food Services / F&B - Industry:
Food Services / F&B - Location:
Changi