Yojee – Technical Success Executive

What you will be doing:

• Supports the Technical Success Lead in providing technical and customer service expertise during the pre-sale and post-sale phase of implementation.
• Administers client onboarding and assists with ongoing account management duties.
• Provides technical support for clients and client integrations while maintaining excellent service level standards.
• Directly assists with triaging and resolving less complex technical issues.
• Liaises with technical team as needed to resolve more complex/customised technical issues as raised by existing customers.
• Maintains support level and customer satisfaction levels by identifying and tracking any ongoing product technical issues.
• Assists with release management duties and deployments for our core product.
• Builds and maintains dashboards and reports for the organisation’s data needs.

Desired Skills & Experience - About You

• At least 1 year of working experience in data analytics and computer programming.
• Minimum Diploma or Degree in Computer Science, Information Systems, Software engineering or any other technical related discipline.
• 1 – 2 years customer service, operations or sales experience in logistics or technology industry will be advantageous.
• Excellent communicator with a client-focused attitude.
• Able to work in a fast-paced environment.
• Willingness to take up challenges.
• Ability to multi-task, prioritize, and manage time effectively.