We are constantly in search of dynamic and versatile individuals to join our team behind Singapore’s leading medical supplies. If you fit the criteria, we invite you to join us.
Since being established in 2000, Yeap Medical Supplies Pte Ltd has come to be regarded as a reputable organization representing distinguished principals. To our customers we have been more than just a reliable supplier. We are also known to be an exceptional service provider.
Apart from representing some of the world’s leading medical brands in various market segments, we have successfully grown and marketed our own in-house brands and products. Today, it is common to find various items carrying our in-house brands, ASSURE™ or Bactishield, in many medical establishments.
In Year 2022, YMS was featured as One of Singapore's Fastest Growing Companies and in Year 2021 & 2022, we are a Winner of E50 Awards.
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly, handle and resolve customer inquiries, complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Manage administration
- Support, communicate and coordinate with Sales team and internal departments
Requirements
- Min GCE ‘N’ or ‘O’ Level or equivalent
- Experience in sales support / customer service would be an added advantage
- Knowledge of customer service principles and practices
- Customer Service Oriented
- Dedicated team player with ability to work under pressure and deliver results
- A meticulous and responsible employee
- Able to work independently with minimum supervision
- Knowledge of relevant computer applications
- Ability to communicate in Chinese as interaction with Chinese speaking customers is expected
- Able to work independently
Staff Benefits
- Competitive remuneration packages
- Staff discount purchase on medical items & devices
- 14 days annual leave
- 5 days work week unless stated
- Outpatient Medical coverage
- Dental coverage
- Group hospitalization & surgical insurance coverage
- Long service awards
- Many more…
Related Job Searches:
- Company:
Yeap Medical Supplies Pte Ltd - Designation:
Customer Service Specialist - Profession:
Customer Service / Communications - Industry:
Wholesale Trade - Location:
Yishun