Y3 Technologies is a Singapore home grown, regional organisation that is growing from strength to strength since 1981. We have the clarity of vision and purpose that inspires us to do our best for all those who we serve and lives we touch.
At Y3, we are reinventing the way businesses respond to tomorrow’s needs for a positive future. We believe that we are as good as our people and we aim to work with the best and brightest minds in the industry. That’s the simple truth that guides us in building and improving our culture constantly, everyday. We nurture an honest, open and rewarding work environment where everyone’s ideas and opinions matter.
We look for people who are curious, creative and collaborative. If you share the same vision of building a better future with technology, we would love to hear from you.
Technical Writer
Y3 is seeking an intern who is excellent in communications and able to communicate software product knowledge to end users. The role available is the position of a technical writer, who will prepare instruction manuals, journal articles, and other supporting documents to communicate complex and technical information more easily. They will also develop, gather, and disseminate technical information among customers and product owners.
Responsibilities:
- Determine the needs of end users of technical documentation (User Manuals, How-To Manuals, FAQs)
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos, preferably familiar with the use of interactive web technologies to blend text, graphics, sound and video
- Standardize content across platforms and media
- Conduct training to end users
- Gather usability feedback from customers, designers through interactions.
- Revise documents as new issues arise
Requirements:
Communication skills. Technical writers must be able to take complex, technical information and translate it for colleagues and consumers who have nontechnical backgrounds.
Detail oriented. Technical writers create detailed instructions for others to follow. As a result, they must be detailed and precise at every step so that the instructions can be useful.
Imagination. Technical writers must be able to think about a procedure or product in the way that a person without technical experience would think about it.
Teamwork. Technical writers must be able to work well with others. They are almost always part of a team: with other writers; with designers, editors, and illustrators; and with the technical people whose information they are explaining.
Technical skills. Technical writers must be able to understand and then explain highly technical information.
Writing skills. Technical communicators must have excellent writing skills to be able to explain technical information clearly. Proficient in written English and Mandarin
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- Company:
Y3 Technologies Pte Ltd - Designation:
Technical Writer (Intern) - Profession:
Customer Service / Communications, IT / Information Technology - Industry:
Computer and IT