Trinax Private Limited – Customer Support Associate (Vending & Rewards Program)

Trinax is a leading creative technology agency in Singapore, specializing in designing and developing interactive digital experiences. We blend hardware and software to create innovative solutions—from interactive kiosks and vending machines to augmented reality (AR) and mobile applications. Join us and be part of a team that brings cutting-edge technology to life in public and retail spaces. 

Part-Time Customer Support Associate (Vending & Rewards Program)

Join Trinax as a Rewards Support Associate for our latest interactive vending machine program at Northpoint City. This is a long-term part-time position ideal for those seeking a consistent schedule and a vibrant working environment.

Key Responsibilities:
On-site Assistance: Guide users on how to use the rewards app and redeem vouchers at the vending machine.
Technical Support: Perform basic troubleshooting and report any machine technical issues to the maintenance team.
Inventory Management: Monitor and manage merchandise and physical voucher stock levels.
Engagement: Act as the brand ambassador to ensure a positive user experience.

Requirements:
Education: Minimum GCE O-Level or equivalent.
Availability: Must be able to commit to the 12 PM – 8 PM shift. Flexibility to work weekends is a plus.
Communication: Fluent in English; ability to speak Mandarin is an advantage to assist elderly shoppers.
Soft Skills: Proactive, independent, and comfortable approaching strangers.