TransPerfect Translations – Client Services Intern

Description: Tranlsations.com branch in Singapore looks for a proactive Client Services intern who wants to join a quickly growing company. The suitable candidate would be expected to assist Senior Account Managers with their day to day task in the initial period till they are deemed ready to work on their own accounts.

Key Responsibilities

Training period:

• Help Account Managers with internal administrative tasks (billing, trackers, Quote templates preparation etc.)

Leading to:

• Being responsible for all client communication and conflict resolution
• Ensuring that client issues are dealt with in an efficient manner, registered and investigated by the Quality Team
• Working closely with the production and/or solution engineering team(s) in order to maintain a continuous knowledge of project status in order to identify potential issues
• Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable
• Being aware and in pursuit of opportunities for account growth
• Providing regular two-way communication between the client and production, to provide strong team representation and set proper client expectations
• Understanding TransPerfect’s services and solutions and effectively communicates and recommends them to the client
• Reviewing all major deliverables to ensure quality standards and client expectations are met
• Developing and maintaining job trackers, Key Performance Indicator reports etc
• Monitoring client budgets and billing process for accuracy and timeliness
• Working on Account Strategy with the Sales person

Requirements

• Degree in translation or similar would be an advantage
• Understanding of the overall translation processes would be an advantage but is not mandatory
• Strong project management skills
• Strong quantitative skills
• Extremely organized and highly motivated
• Native English speakers with business-level verbal/written communication skills
• Knowledge of a second language
• Fluency in a foreign language
• Experience coordinating projects and assignment of resources a plus
• Word, Excel, PowerPoint, Project Plan skills
• Demonstrated commitment to teamwork and results