Established since 1991, we are one of the leading training providers and human capital consultancy firms in Singapore. We believe passionately in developing human capital – an essential that contributes to the success of an individual, an organization, a nation.
We offer a wide range of Workforce Development programmes, with an integrated and holistic approach towards the design and methodology of training and capability development. We also offer consultancy services where customised solutions are created to suit your company’s needs.
Training Vision Institute is a Skillsfuture Singapore (SSG) accredited Approved Training Organisation(ATO) for Employability Skills (ES) WSQ and EDGE (Executive Development & Growth for Excellence). Together with partner Universities for higher education programmes, the company has created a learning pathway and opportunities for individual learners. With 5 accessible centres, superior trainers and excellent training methodology, we make the ideal partner for your learning needs.
Job responsibilities
- Handle enquiries or requests from all external and internal parties.
- Ensure an effective transfer of phone calls to the relevant persons or centers.
- Liaise with participants by telephone, email or in person to provide information about products or services and follow up closely to address all enquiries with closure.
- Follow up closely on all feedback and ensure a closure on each issue with proper records and timely correspondence with participants.
- Prepare and sort incoming and outgoing mail for distribution.
- Handle the operations and booking of the training & meeting rooms and ensure that the training center operates smoothly.
- Ensure that training rooms and logistics are in order before classes start.
Job requirements
- Candidates must possess at least an O/N level, WPL level 6 or NITEC in service related field.
- At least 1 year of working experience in Customer Service or similar field.
- As candidates will need to service Chinese-speaking customers a working knowledge of Mandarin is preferred.
- Cheerful and good disposition.
- Service focused and customer-oriented.
- Ability to listen and communicate effectively.
- Analytical in nature with an eye for details.
- Good working knowledge of MS Excel, Word, PowerPoint and Google Apps is required.
- Able to work two rotating shifts: 5-day week (Off days: 1 weekday & 1 weekend)
Related Job Searches:
- Company:
Training Vision Institute Pte Ltd - Designation:
Customer Service Officer - Profession:
Customer Service / Communications - Industry:
Public Service / Education / Publishing