Titanicom Tech Limited – Sales Assistant 销售助理

 It aims to build an IP/IT integrated service platform with global 7*24-hour service capability for one-stop solutions for Chinese.

       Headquartered in Hong Kong, we also have 5 global technical service centers in Hong Kong, Singapore, Germany, South Africa and the United States, with operations in 50+ countries and regions on 6 continents, providing 7*24 on-the-ground services.       

      There are 4 major technical service centers in China, including Beijing, Hangzhou, Shenzhen and Chongqing, with business in 40+ cities including all provincial capitals in mainland China, providing 7*24 all-day landing services.

       - Global 7*24 hours onsite technical service：

            -- （1）Global logistics and customs clearance services

            -- （2）Global solutions on the ground

             --- Integrated server room solutions for large data centers-Integrated cabling project/relocation project/network project/server project, etc.

             --- Integrated information system integration for campus buildings-Comprehensive weak electrical engineering / wired network / wireless network / monitoring system / access control system / telephone system / video conferencing system / intelligent construction and upgrade, etc.

             --- Cloud-System Construction/Migration Engineering

         -- （3）Global 7*24 integrated maintenance service

         -- （4）Global spare parts service

         -- （5）Global Equipment Rental Services

         -- （6）Global Chinese/English/Malay/Indonesian/Russian multilingual technical certification training services

         -- Global Chinese/English/Japanese/Korean/Russian/Spanish multilingual professional call center services  

       - Global Marketing：Aim to provide global marketing for China creation -Currently can provide face recognition/enterprise SaaS cloud service/AI/BI/SDWAN solutions.    

           - Custom Software Development：We can provide network monitoring/security defense/face recognition/ERP/Big Data/SDWAN, etc.

主要客户为腾讯、阿里巴巴、字节跳动等

• Expand customer channels and establish deep customer relationships, including manufacturers, service providers and end customers;

• Customer service demand tracking, quotation, discussion, secondary update quotation;

• Supply chain management, outsourcing channel search, outsourcing demand inquiry, confirmation of service content, order;

• Confirm the order, follow up the customer PO, internal order and project approval, confirm the start of the project;

• Dealing with abnormal situations during the project, controlling risks, managing customer complaints, and managing quality;

• Project closure, acceptance and collection;

• Cooperate with the establishment of various processes, systems, norms, mechanism and template customization of sales channel management, as well as the testing and use of various tools;

• Cooperate with the service line to customize and standardize service products;

• Undertake other temporary or phased tasks assigned by superiors;

Job requirements:

• Must be proficient in Chinese, English must be specific listening, speaking, reading and writing at least intermediate level;

• Able to bear hardships and withstand pressure; Can accept continuous overtime and continuous working intensity;

• Ambitious, driven and self-demanding;

• Extroverted personality, interested in marketing and sales work;

• Able to accept comprehensive chores, such as HR, administration, warehouse and other assistance work;

• Can accept the operation mode of small company, all kinds of standardized procedures are not ready-made;

• A background in finance, accounting, finance or business is preferred;

工作职责：

• 建立客户关系梯队，建立客户梯队的客户，包括厂家梯队，服务商梯队，最终客户等各种方式；

• 客户服务需求跟踪、投诉、讨论、二次更新报价；

• 供应链管理，关键词排序，搜索需求询价，确认服务内容，下单；

• 确认下单，追查客户PO，内部下单和立，确认启动项目；

• 项目过程中的异常情况处理，风险把控，客户投诉管理，质量管理；

• 项目收尾，验收，签收；

• 配合建立销售领导管理的各类流程、体系、规范、机制和模板定制，以及各类工具的测试和使用；

• 配合服务线的定制化，做；

• 承接上级交代的临时性或阶段性的其他任务；

部门需求：

• 必须华人，英语必须具体听说读写至少中级能力以上；

• 能吃苦耐劳，扛得住压力；能接受持续性加班和连续性工作强度；

• 有野心，有冲劲，自我要求高；

• 性格偏外向，对市场和销售类工作有兴趣；

• 能接受综合类的杂事，例如人事、行政、仓库等其他类的工作；

• 能接受小公司道模式，各种规范流程等都非现成的；

• 有财务，会计，金融或商科背景的优先；