The Warehouse Hotel – Reservations Agent

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture. Open as of January 2017, it delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails in the vibrant neighborhood of Robertson Quay.

Reservations Agent (Award Winning Boutique Hotel)

We are looking for a passionate, customer-driven individual to fill the role of Reservations Agent. As the Hotel’s primary point of contact with potential customers, the individual is pivotal in ensuring the customer’s reservations and enquiries are promptly confirmed and replied to. Strong communication skills over the phone and proficiency in basic computer software is essential in the daily maintenance and management of the customer database.

You’ll be in charge of:

• Providing overall reservations and administrative support for the Hotel
• Processing reservations from various channels
• Responding to communication from guests, travel agents, partner networks
• Quoting and recommending suitable solutions for potential guests
• Ensuring all relevant sales information is captured in the system
• Helping develop room revenue and occupancy forecasts
• Preparing expected arrival lists for Front Office use

Qualifications

The ideal candidate should have/be:

• Good telephone etiquette & strong communication skills both verbal and through email
• At least 1 year experience in a similar capacity
• Organised individual with excellent follow through
• Proficient in MS Office and other Hotel systems