The Standard, Singapore – Reservations Intern

Founded by André Balazs in 1998, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. Located in Los Angeles, New York, and Miami, The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. From prodigious opulence at The Top of The Standard to rock 'n roll chic in Hollywood, you never quite know what to expect, save for a beautiful setting, a fresh twist on Modernist design, and a smashing good time.

About the Role:

We are seeking a detail-oriented and eager-to-learn Reservations Intern to support our Reservations team. This internship offers exposure to hotel systems, guest communication, and cross-department collaboration, giving you valuable insights into the hospitality industry.

Key Responsibilities:

As a Reservations Intern, you will assist the team with daily operational tasks, including but not limited to:

• Assist with daily reservations tasks such as processing new bookings, cancellations, and special requests.
• Prepare and organize daily reports (e.g. pick-up, cancellations, no-shows, forecasts, arrival check, etc.).
• Support communication with guests via phone, email, and online platforms (Booking.com, Expedia, Trip.com, etc.).
• Learn how to check and update guest preferences and inclusions.
• Work closely with Front Office and Sales teams to coordinate group bookings and manage inventory.
• Gain exposure to upselling techniques and the link between reservations and revenue.
• Assist with general administrative duties such as filing, archiving, updating records, and ensuring smooth operations.

Learning Opportunities

• Exposure to hospitality systems and extranet platforms (Opera PMS, OTA extranets, internal dashboards).
• Understanding the full reservations workflow from booking creation to guest arrival.
• Develop analytical skills through report preparation, forecasting, and data management.
• Build professional communication skills with guests and through inter-department collaboration.
• Learn how reservations impact hotel revenue management and guest experience.
• Gain insight into hotel operations and cross-department coordination.
• Practice problem-solving in a fast-paced hospitality environment.

Who We’re Looking For

• Current students or recent graduates in Hospitality, Tourism, Business, or related fields.
• Strong communication skills in English (both written and spoken); additional languages are an advantage.
• Well-organized, detail-oriented, and eager to learn.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• A team player with a positive attitude and adaptability.