Founded by André Balazs in 1998, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. Located in Los Angeles, New York, and Miami, The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. From prodigious opulence at The Top of The Standard to rock 'n roll chic in Hollywood, you never quite know what to expect, save for a beautiful setting, a fresh twist on Modernist design, and a smashing good time.
About the Role:
We are seeking a detail-oriented and eager-to-learn Reservations Intern to support our Reservations team. This internship offers exposure to hotel systems, guest communication, and cross-department collaboration, giving you valuable insights into the hospitality industry.
Key Responsibilities:
As a Reservations Intern, you will assist the team with daily operational tasks, including but not limited to:
- Assist with daily reservations tasks such as processing new bookings, cancellations, and special requests.
- Prepare and organize daily reports (e.g. pick-up, cancellations, no-shows, forecasts, arrival check, etc.).
- Support communication with guests via phone, email, and online platforms (Booking.com, Expedia, Trip.com, etc.).
- Learn how to check and update guest preferences and inclusions.
- Work closely with Front Office and Sales teams to coordinate group bookings and manage inventory.
- Gain exposure to upselling techniques and the link between reservations and revenue.
- Assist with general administrative duties such as filing, archiving, updating records, and ensuring smooth operations.
Learning Opportunities
- Exposure to hospitality systems and extranet platforms (Opera PMS, OTA extranets, internal dashboards).
- Understanding the full reservations workflow from booking creation to guest arrival.
- Develop analytical skills through report preparation, forecasting, and data management.
- Build professional communication skills with guests and through inter-department collaboration.
- Learn how reservations impact hotel revenue management and guest experience.
- Gain insight into hotel operations and cross-department coordination.
- Practice problem-solving in a fast-paced hospitality environment.
Who We’re Looking For
- Current students or recent graduates in Hospitality, Tourism, Business, or related fields.
- Strong communication skills in English (both written and spoken); additional languages are an advantage.
- Well-organized, detail-oriented, and eager to learn.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- A team player with a positive attitude and adaptability.
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- Company:
The Standard, Singapore - Designation:
Reservations Intern - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Tanglin