Our client is a reputable organisation, specialised in automated storage and retrival system. We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine. They are seeking for a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support. Also to contribute to project execution, deliver exceptional customer support, and ensure smooth operation. Your technical expertise and customer-centric approach will be integral to our success.
Responsibilities:
IT Projects Implementation:
• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Collaborate in setting up the machine, configuring software,
• Added Job Specs Performing UAT/ (User Acceptance Training ) SIT ( Smart Inventory Tracker ) Software user Training for customer and internal staff, Software Go live support
• Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.
IT Service support:
• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.
IT Tasks and Ad-hoc Duties:
• Undertake various IT-related tasks as required to support onsite customers effectively.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and Versatility.
EA:23C1450
Related Job Searches:
- Company:
The Solutions Space - Designation:
Senior IT Executive - Profession:
IT / Information Technology - Industry:
Human Resources