The Pod Boutique Capsule Hotel located @ Beach Road is Singapore's leading boutique capsule hotel catering to discerning travellers who desire fuss-free and convenient living. With over 100 cosy capsules and suites inspired by modern and minimalistic living, you can look forward to convenience at your fingertips without compromising on comfort, quality or style. At The Pod Boutique Capsule Hotel, personalised concierge services are on hand to satisfy your every need so that you can focus on the things that truly matter. Enjoy complimentary breakfast, high-speed Wi-Fi access, self help laundry services and more with a complete set of amenities ensures effortless living right at the centre of Singapore. Located at the fringe of the Singapore Central Business District, The Pod Boutique Capsule Hotel offers quick accessibility to the heart of the financial centre or immersion in the warmth of bustling Haji Lane - rated as one of the top shopping places in Singapore.
Front Office
- Complete Receive and welcome guests following the appropriate procedures.
- Establish customer requirements and deal with them promptly.
- Give accurate information appropriately to customers.
- Handle different sources of reservations in accordance with the procedures of the company.
- Promote establishment facilities including acceptable alternatives.
- Handle the departure of guests using the correct procedures at reception.
- Promote establishment facilities including acceptable alternatives.
- Use computerised or manual systems to provide front office documents.
- Handle the departure of guests using the correct procedures at reception
- Use computerised or manual systems to provide front office documents.
- Provide appropriate information and assistance to customers.
- Deal with customer complaints appropriately and according to company policy.
- Use the main communication systems and services appropriately.
Customer Service
- Employ a positive approach to customer service, including politeness, promptness and identification of customer requirements and taking remedial action.
- Establish customer requirements and deal with them promptly.
- Deal with incidents involving customers appropriately and according to company policy.
- Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.
- Give accurate information appropriately to customers.
- Promote establishment facilities including acceptable alternatives.
- Anticipate and identify individual customer needs as appropriate.
- Maintain compliance with appropriate health and safety regulations.
- Provide appropriate information and assistance to customers.
- Deal with customer complaints appropriately and according to company policy.
- Deal with unexpected situations appropriately.
Housekeeping
- Clean and make up rooms according to Hotel's standards
- Restock room amenities
- Replace dirty linens with clean items
- Realign furniture and amenities according to prescribed layout
- Respond to guest queries and requests pertaining to housekeeping matters
- Organize and restock items at the end of the shift
- Ensure confidentiality and security of guest rooms
- Check all items/appliances in rooms are in working order
- Report any maintenance issues or safety hazards
- Observe and report damage of hotel property
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- Company:
The Pod Pte Ltd - Designation:
Operations Intern - Profession:
Hospitality - Industry:
Hotel and Accommodation Services