Oddle is a Singapore-based startup that provides a smart online ordering system that enables F&B business owners to manage their own take-away orders, and grow their business by reaching out to an infinitely larger pool of non dine-in consumers. In doing so, we endeavour to create an F&B eco-system that is sustainable, merchant-centric, and brings great value to all parties.
Beyond an Online Food Ordering System, Oddle is the complete solution to managing restaurant's delivery and takeaway orders : from funnelling online and phone orders into a single platform, to routing orders to respective outlets for processing.
Today, more than 1400 restaurants have come on board with us. Powering the online ordering platform is a 60-strong team which is still growing as we dream even bigger. We have teams committed to helping F&B businesses in Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, Thailand and Vietnam.
Find out more about us at http://oddle.me/ and our Facebook page https://www.facebook.com/oddlefnb
What you will do:
- Assist in getting the merchants onboard, which includes system deployment and providing training for the merchants
- Guide the merchants in using the Oddle solution by creating useful videos, articles and other collaterals
- Tackle enquiries and requests regarding our product and services when the merchants come to you, by coordinating with the Global Customer Success and Technical teams
- Represent the merchants by surfacing concerns and ideas from the ground during internal discussions with the internal teams, to advise which features and bug fixes should be prioritised for product development
- Assist the Customer Success team in their responsibilities, including merchant engagement, merchants' performance reports, subscription renewal, marketing as a service and other customer service support.
- Any other projects and initiates as assigned by the team and Company
What you will need:
- Excellent communication and interpersonal skills, both written and verbally. It comes natural for you to talk and engage with people.
- Genuinely want to help others and take pride in customers’ delight
- Highly self-motivated and self-driven with the ability to learn fast and think on feet
- Outstanding positive attitude and very well-organised
- Tech-savvy is an advantage. You might have no experience with technical tools, but you can pick it up as if you own it.
- Hungry for learning
- Be able to commit on a full-time or part-time (2-3 days/week) basis, for 3 months or more, long-term commitment is preferred
- Candidates must already have proper visa to work in Singapore. We regret that we are unable to sponsor work pass for overseas candidates.
Related Job Searches:
- Company:
The Oddle Company - Designation:
Customer Success Intern - Profession:
Customer Service / Communications, General Management - Industry:
Computer and IT