The Company of Good Knights Private Limited – Showroom Operations Executive

We are a small but growing company dedicated to creating meaningful sleep and lifestyle experiences. Our work is guided by a simple goal: to consistently delight customers through thoughtful service, quality craftsmanship, and genuine care for people and the planet.

We are ambitious about our growth and committed to building a business that prioritizes sustainability, wellness, and long-term impact. As we expand, we are looking for people who enjoy taking ownership, learning new skills, and helping shape a company that values both people and purpose.

As the Showroom Operations Executive, you will serve as the operational anchor for our showrooms. You will be responsible for ensuring the showrooms run seamlessly – from delivering a warm and consistent in-store experience to managing day-to-day operations. You aren’t just looking after a space, you are ensuring the entire customer journey, from the very first “hello” to the post-sales support, is executed with precision and dedication.

Key Responsibilities:

Showroom Experience

• Welcome and assist B2B clients/customers at the showrooms
• Guide visitors through our showrooms
• Assess visitors’/customers’ enquiries and concerns
• Guide product demonstrations and provide consultations based on assessed needs
• Maintain showroom presentation and cleanliness for a positive first impression of the brands and our company.
• Support sales and marketing activities for brands under the Company.

Customer Communication & Service

• Serve as the primary point of contact for customer communications across phone, email, WhatsApp, social media platforms, and other approved channels.
• Follow up on customer enquiries and leads in a timely and helpful manner to support informed decision-making
• Coordinate and schedule showroom visits and appointments
• Maintain a consistent, warm, and professional brand tone of voice in all customer interactions
• Ensure information shared with customers is accurate and aligned with internal procedures
• Prepare price quotations for customers, trade partners, and B2B clients
• Keep clear and organized records of customer interactions and follow-ups

Operations

• Track and update inventory records
• Support order processing and documentation
• Coordinate deliveries and logistics
• Provide proactive updates to customers on order status, and delivery schedules
• Ensure smooth daily showroom operations

Process Improvement

• Help refine and document operational procedures
• Identify opportunities to improve efficiency
• Support organization and setup of showroom systems

Who We’re Looking For:

Diploma, degree, or equivalent work experience preferred. Candidates with strong organizational and communication skills are encouraged to apply.

• Organized and reliable with strong attention to detail
• Strong communication and interpersonal skills
• Comfortable interacting with customers and clients
• Possess a positive, service-oriented attitude with excellent follow-ups on issues
• Proactive and willing to learn
• Ability to manage multiple priorities in a fast-paced environment
• Able to work independently with minimal supervision
• Keen interest in retail, design, sustainability, wellness or lifestyle brands
• Experience in retail sales, service, hospitality or operations will be an added advantage.

What We Offer:

• 4/5-day work week with rotating weekends and public holidays
• Hands-on experience building a growing brand
• Exposure to retail operations and business development
• Pathway to future leadership opportunities