The BB Woof – eCommerce Assistant Intern

Job Description

The purpose of this role is to ensure daily operational needs are executed in terms of order management, inventory related tasks and basic customer service duties.

The E-commerce Assistant is responsible to support order picking, packing, despatching, inventory management and customer service.

KEY ROLES AND RESPONSIBILITIES

Operations

• Ensure daily orders are fulfilled in a timely manner (order tracking, order processing, delivery, lost deliveries and return of customer orders).
• Liaise with logistics partners to ensure timely delivery of orders to customers.
• Handle incoming shipments of goods. Unpack, quality check, price labelling, goods storage.

Orders Picking & Packing

• Maintain accurate inventory by recording incoming items in the inventory and conducting periodic itemization of stock.
• Administer and pick all customer orders for shipment and evaluate all number of products and monitor shipping of all products to correct locations.
• Monitor all orders and assemble products for shipment and maintain records of all outgoing shipments.
• Perform physical activities such as loading, unloading, and sorting of goods at warehouse. Be detailed on pasting correct waybills.

Customer Service 

• Respond to customer enquiries via email, WhatsApp, social media regarding products or orders in a timely manner.
• Document customer complaints / feedback / requests in ticketing system
• Ensure prompt and proper resolution of customer queries by providing additional information or escalating / engaging the management to provide a solution.
• Ad-hoc customer service at showroom or during company open house events.

Housekeeping

• Regular maximisation of the space of Ecommerce warehouse.
• Able to track and sort items to be received and items to be packed and despatched.