Tetherfi is a communications provider with extensive experience in Voice, Chat, SMS, Email, Fax, Audio & Video Chat over web communication channels with focus to enhance customer experience. Our independent, vendor-neutral perspective and extensive experience — from business case analysis to post-deployment tuning, from RFP’s to application code — means we know where these communications technologies make sense and where they don’t, how to make them work and deliver value.
Tetherfi’s focus in developing applications using standards-based (VoiceXML, TSAPI, JTAPI, SIP, XML, SOA, RTMP, FaxOverIP, Cordova, webRTC etc.) framework has enabled many of our customers to optimise the current investment by integrating customer facing interactions, communications infrastructure with CRM/backend systems.Our flagship products TMAC ( Web-based Tetherfi Multi-media Agent Client) and TVAC (wedRTC based Tetherfi Video Audio Chat with Co-browsing) are Avaya DevConnect certified.
For more information visit our website https://www.tetherfi.com
Technical Skills and Experience Requirement
- - Minimum of 2 years prior Development/Support experience (Telecommunication projects is preferred)
- - Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices
- - Development and/or implementation experience with .NET, C#, VB.NET, Webservices,
- - Code deployment experience with Web Application Servers viz.,Tomcat, Weblogic, Websphere
- - Development experience with IVR development tools (Avaya Orchestration Designer) – Preferred
- - Working experience with Avaya Experience Portal, MPP, AES, TSAPI – Preferred
- - Deployment of applications on Microsoft IIS
- - Strong working and troubleshooting experience with DB systems like Oracle, MSSQL
- - Support experience in telecom projects given higher priority
- - Strong understanding on programming languages viz, Java, C, C++ will be added advantage
- - Working experience on UNIX, LINUX systems will be added advantage
Specific Responsibilities (not limited to)
- - Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication
- - Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly
- - Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents
- - Completing various setup, configuration, and activation tasks
- - Expediting resolution to clients
- - Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the
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Tetherfi Pte Ltd - Designation:
Implementation Specialist - Profession:
IT / Information Technology - Industry:
Computer and IT