Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in 1999. Today, the Company operates a premium call centre with more than 350 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.
Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.
Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.
- Lead a team to provide technical helpdesk service to around 1,300 employees across 5 sites and ensure smooth operations of the business.
- Provide technical assistance and support to Executive staff like President, VP and Directors as and when required.
- Maintaining accurate and comprehensive inventory and life cycle management of IT assets.
- Configure and troubleshoot IT equipment such as Click Share and Projectors.
- Responsible for ensuring Microsoft Deployment Server (network deployment) is updated and running.
- Well-verse in technical trouble-shooting and technical analytical and investigation skills.
- Management of critical incidents and professional handling of escalations.
- Provide excellent customer service by addressing queries from end-users and onsite troubleshooting on operational topics.
- Continuous monitoring of operations and proactive development to improve user experience and IT processes.
- Be familiar with virtualization software to as to provide technical support on VMware issues.
- Any other ad-hoc duties as assigned by the head of department.
Job Requirements:
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Excellent interpersonal, communication and customer service skills.
- Able to work independently and as part of a team.
- Proficient with ServiceNow ticketing system.
- Required Skill(s): helpdesk support, VMware, office365, Webex, Teams, OneDrive, Networking, MDM (Mobile Email).
- Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.
- Comfortable in traveling to various work site as and when required.
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- Company:
Tele-centre Services Pte Ltd - Designation:
IT Support Specialist - Team Lead - Profession:
IT / Information Technology - Industry:
Others - Location:
Clementi