The Royal Albatross is Singapore’s only luxury tall ship, offering award-winning dining cruises and bespoke private events against the stunning backdrop of the Singapore skyline. Docked at Resorts World Sentosa, the ship delivers a unique blend of heritage sailing, exceptional hospitality, and immersive experiences.
From romantic sunset dinners and themed cruises to corporate events, weddings, and private charters, the Royal Albatross is known for creating unforgettable moments at sea. The brand is also expanding into lifestyle and experiential offerings, including dog-friendly cruises and curated event experiences.
We are a dynamic and growing team passionate about delivering world-class service, creativity, and innovation in hospitality and tourism.
We are looking for a detail-oriented and customer-focused Reservations Executive to join our team at the Royal Albatross. In this role, you will be the first point of contact for guests, managing bookings and delivering exceptional service that reflects our premium brand experience.
You will play a key role in driving sales, coordinating reservations, and ensuring a seamless guest journey from enquiry to boarding.
Key Responsibilities:
Manage and respond to reservation enquiries via email, phone, and online platforms in a timely and professional manner
Process bookings accurately using internal reservation systems
Provide guests with detailed information on cruise packages, menus, events, and promotions
Upsell and recommend suitable experiences to maximise revenue opportunities
Coordinate with operations, events, and marketing teams to ensure smooth execution of bookings
Handle amendments, cancellations, and special requests efficiently
Maintain accurate customer records and booking data
Assist with reporting and administrative tasks related to reservations
Requirements:
Strong communication and interpersonal skills
Customer-oriented with a positive and proactive attitude
Detail-oriented and well-organised
Ability to multitask in a fast-paced environment
Basic proficiency in Microsoft Office (Excel, Word, Outlook)
Prior experience in hospitality, tourism, or customer service is a plus
What You’ll Gain:
Hands-on experience in luxury hospitality and tourism
Exposure to sales, customer experience, and event coordination
Opportunity to work in a unique and dynamic environment
Mentorship and training from an experienced team
- Updated resume (including availability period)
- A short write-up on why you are interested in this role and working with Royal Albatross
Please apply via InternSG or email your application to with the subject line:
“Application for Reservations Executive – [Your Name]”
Only shortlisted candidates will be contacted.
Related Job Searches:
- Company:
Tall Ship Adventures Pte Ltd - Designation:
Reservations Executive - Profession:
Customer Service / Communications - Industry:
Food Services / F&B - Location:
Southern Islands