Style Theory – Customer Experience Intern

Responsibilities:

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Style Theory that drive adoption and that align to customers needs.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Help drive customer references and case studies.
• Adapt to system changes and updates quickly and effectively.
• Answer business sales inquiries with a well-established understanding of the company's service.
• Communicate closely with third-party service providers to resolve customer requests.
• Making reasoned judgments that are logical and well-thought out. Not accepting all arguments and conclusions you are exposed to but rather having an attitude involving questioning such arguments and conclusions.
• Help shape/redefine the customer journey from pre-purchase to post-service.
• Ensuring the service offering is as seamless as possible

Requirements:

• Fluent in English (written and spoken)
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Relevant work experience in a customer-facing customer success, account management or strategic consulting organization
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption