- Starbucks Coffee Singapore Pte Ltd
- Customer Care Specialist
- Date Listed
- 11 Aug 2017
- Job Type
- Internship / Contract ( Entry Level / Junior Executive )
- Job Period
- Immediate Start, For At Least 6 Months
11 North Buona Vista, The Metropolis Tower 2
#03-08 Singapore 138589
- Allowance /
- $800 - 1,000 monthly
- Communications / Customer Service / Support
- Hospitality, Retail / F&B / Service
- Company Profile
Singapore is the third international country outside North America to introduce Starbucks to its discerning customers who readily embrace the Starbucks Experience.
Starbucks Coffee Singapore is a wholly owned subsidiary of Starbucks Coffee Corporation since June 2004. The first Starbucks store opened on 14 December 1996 at Liat Towers, strategically located along the nation's renowned Orchard Road shopping belt.
Starbucks coffee houses offer more than the finest coffee sourced from across the globe. Friendly people, great music and a comfortable upbeat meeting place create the famous Starbucks Experience.
- Job Description
This job contributes to Starbucks success by providing the overall customer support by responding to customer feedback (inclusive of Starbucks Cards) via telephone, email, and comment card to provide problem resolutions in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principle.
Primarily Role: Customer Service Duties
-Responsible for all customer service aspects of customer feedback and Starbucks Card as follows:
- Mending the customer support hotline and ensuring all feedbacks are resolved within 5 working days.
- Resolving and replying all customer queries and feedback including social media and email channels within guidelines and framework.
- Support stores in resolving all customer and card enquires/issues reported by stores
-Responsible in managing replacement card process.
-Provide support in loading of Starbucks Card for internal partners birthday, anniversary, weekly coffee tasting reward and monthly Partner Meal cards
-Provide support in My Starbucks Reward program – campaign, operations and execution. Also assist in duties and process relating to Gold Card administration
-Support compilation of data for feedbacks, raised issues and work with the team to improve.
-Assist and support corporate card/ bulk order purchases as needed
-Managing administrative matters for customer support inclusive of inventory of beverage and tumbler coupons and collaterals
Secondary Role: Operations Services
-Support orders and allocations of store’s beverage and tumbler coupons.
-Be involved in customer care and operations project that support operation excellence.