Sopra Steria Asia Pte Ltd – L1 Technical Support Engineer

Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services.
Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology.

Sopra Steria today has over 38,000 employees in more than 20 countries.

Sopra Steria Asia Pte. Ltd., Regional Headquarters for Asia, is currently expanding its operations and is looking for dedicated staff to assist in its growth.

L1 Technical Support Engineer (Temp / Intern)

JOB DESCRIPTION

Responsible for technical support and maintaining applications and services in production & development environment

Handle first line of communication & troubleshooting of issues raised by Customer(s). Liaise with internal developer teams for resolving issues or escalate accordingly to Management

Assist developer teams to retrieve/analyze application/database logs and provide diagnostic information, root cause analysis and so forth

Maintaining and updating technical documents and procedures

Assisting in deployment of applications / standby for monitoring

Perform preventive, corrective maintenance activities at Customer's Data Center(s) when necessary

Good working knowledge of infrastructure environments (e.g. operating system, hardware, data center, security, network, server / web related applications)

Knowledge of Tools like JIRA, PowerBI, MS Teams good to have

Prepare weekly / monthly /Ad-hoc reports on the server, application / services, incident reports, etc