Snaphunt Pte Ltd – Technical Support Engineer

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Technical Support Engineer
Date Listed
18 May 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$3,000 - 3,500 monthly
Company Profile

Our client is an IT Services and recruiting company. They recruit the best candidates to deliver the best solutions to our customers. They are passionate about building a strong team of creative and energetic people that make an impact. Their culture of diversity, inclusivity, and accountability gives endless opportunities for growth and success.

Job Description
  • Work within a company with a solid track record of success
  • Flexible working options
  • Attractive salary & benefits

The Job

Our client is looking for a Technical Support Engineer who will be responsible for the overall processing of technical support requests that come in from customers. 

Your responsibilities will include:

  • Ensuring support requests are dealt with in a timely manner and updating CRM appropriately.
  • Ensuring RMAs and Support cases are resolved successfully, and the knowledge base is updated.
  • Pre and post-sales activities including gathering and utilizing Internal & external customer feedback to lead continued sales and growth.
  • Providing technical assistance to the sales team on an as-needed basis.
  • Understanding of IP Networks (addressing, protocols, switches, etc.).

Ideal Candidate

Skills required:

  • Fluent in Mandarin and English in order to be able to effectively liaise with stakeholders in the region.
  • You have the ability to work well under pressure.
  • You have the ability to time manage multiple tasks.
  • You have the ability to travel on regular and short notice.
  • You have a professional and confident telephone manner.
  • You are a positive team player with excellent communication skills.
  • You have competence with MS Office applications and Operating systems.
  • You have Hardware/Software testing experience

Ref: YHYPEAMSZS

This position is already closed and no longer available.  You may like to view the other latest internships here.

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