Snaphunt Pte Ltd – PayPal Disputes Agent

Our client was established in 2018 and headquartered in The Netherlands. Our client mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027.

• Flexible working options
• Fantastic work culture
• Attractive Salary & Benefits

The Job

• You’ll investigate and resolve customer disputes related to transactions, such as unauthorized charges, billing rrors, product or service quality issues.
• You’ll engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
• You’ll meticulously document all relevant details, including customer interactions, evidence, decisions and final resolutions, ensuring accurate records are maintained.
• You’ll adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
• You’ll advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
• You’ll stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.

Ideal Candidate

• You have at least 1 year of experience in a similar role
• You maintain a minimum of an 80%-win rate in dispute resolutions
• You are proficient in PayPal dispute resolution
• You are an excellent communicator with strong interpersonal skills
• You thrive on solving problems and making decisions.
• You excel at prioritizing, multitasking, and meeting deadlines.

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