Snaphunt Pte Ltd – IT Coordinator

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

The Job

What you will be doing:

• Identify end user training needs, provide input on training material, and arrange training sessions with special focus on Microsoft 365 tools.
• Being part of the 2nd Line team, assist 1st Line team when required, identify recurring issues and automation opportunities and report to line manager.
• Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
• Follow up with local vendor on contracts, identify needs and renewal cycle, liaise with Business associates and Vendor & supplier management.
• Provide Local Deskside Support.
• Ensure incidents and requests registered in global helpdesk system are handled according to SLA/ GSM principles and guidelines.
• Advice on IT investment budget.
• Provide accurate reporting as required.
• Act within the corporate governance policy.

Ideal Candidate

Required experience and skills:

• Diploma or Degree in Information Technology / Computer Science / Computer Engineering or its equivalent.
• Preferably 2 to 3 years of relevant working experience.
• Able to understand & convey complex IT scenarios.
• Possessed service minded attitude and ability to communicate with all levels within the business.

Ref: 8JR8XED93U