Snaphunt Pte Ltd – Customer Support Associate

• Opportunity to work in an innovative & future orientated product
• Quality equipment provided
• Option to work remotely, onsite or hybrid

The Job

Our client is looking for a Customer Support Associate who will handle customer request in via email or phone.

Your responsibilities will include:

• Identifying and analyzing problems and recommending corrective actions via articles/solutions accordingly.
• Scheduling problem-solving calls with learners who might need help.
• Assisting existing and prospective customers with assessments whenever required.
• Forwarding requests to responsible departments to collaborate in accordance with processes.
• Updating, translating and /or creating “frequently asked questions” articles.

Ideal Candidate

Skills Required:

• You have a very good level of English and Japanese to be able to effectively liaise to different stakeholders across the region.
• You have good comfort level with MS Office and basic knowledge of OSes/browsers.
• You have a strong drive for learning and taking up challenges.

Ref: L9LYHH9VQP