Snaphunt Pte Ltd – Customer Support Agent (Mandarin)

• Regional Role
• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a market leader within Media & Entertainment

The Job

Our client is looking for a Customer Support Agent to join the team

Your responsibilities will include:

• Answering, supporting, and following up on external facing communication to ensure service is provided to the highest standards
• Interacting with various departments to resolve issues in a timely manner
• Using available tools and information resources to resolve problems
• Using a comprehensive knowledge of the website and the back office systems to investigate and resolve issues
• Administering transactions as required
• Reviewing and following up with deposit/withdrawal transactions in accordance with established standards and procedures
• Escalating unresolved problems in accordance with established policy procedures and protocols
• Performing account administration according to established protocols
• Researching transaction discrepancies and taking appropriate action
• Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
• Maintaining professionalism and adhering to company standards during all interactions
• Performing and supporting other duties as assigned

Ideal Candidate

Skills required:

• You have a minimum of 3 years in a position with relevant experience would be an asset
• You have knowledge of the Sportsbook industry would be an asset
• You have basic office skills including knowledge of Microsoft Word and Excel
• You possess a high school diploma
• You have the ability to think critically and draw from experience to make decisions
• You take care in dealing with sensitive information
• You have the ability to understand both written and oral instructions in English
• You have the ability to organize and manage multiple priorities
• You have the ability to independently solve problems
• You are a strong customer orientation
• You have excellent interpersonal and communication skills

Ref: T5ZTJ4PZ8S