Snaphunt Pte. Ltd. – Customer Success Executive

Our Client want to see who you are and who you want to be. You may have dreams to lead a team one day or growing into a different function altogether. No matter what your dreams are, we are here to help you reach them.

• A role that offers a breadth of learning opportunities
• Great work culture
• Flexible working options

The Job

Your Responsibilities will include:

• Proactively connecting with our customers on a daily basis
• Identify gaps in product vs client usage
• Able to interpret data given to assess needs of customers
• You will be the key driver to ensuring a seamless customer experience
• This role requires you to feel comfortable speaking over the phone as well as via texts/emails
• Keep our customers informed and engaged at the different stages of their journey with us
• Keep track of conversations - to ensure we are engaging at the right time
• Keep track of client feedback and feature requests

Ideal Candidate

Skills Required:

• Quick and fast learner
• Communicate fluently and comfortably in English
• A passion for making a difference for our users
• Be responsive and take initiative - thinking on your feet
• A healthy curiosity to learn about various aspects of the industry
• A desire to learn, grow and contribute beyond the immediate job scope
• Basic data entry skills - Sheets/Words
• Results oriented

Ref: EU0SEF2G42