Snaphunt Pte Ltd – Customer Service Executive (Supply Chain)

• Position: Customer Service Executive (Supply Chain / Logistics)
• Well Established Indonesian Palm Oil & Oleochemical MNC
• 5 Days Work Week (9:00am – 6:00pm)
• Salary (commensurate with experience): Up to $4,500 + AWS + Variable Bonus
• Working Location: Pasir Panjang, Singapore
• Outpatient Medical & Dental Insurance Provided
• Duration: Permanent
• Industry: Oleochemicals & Palm Oil

The Job

• Work closely with cross-functional team on executing the sales.
• Communicate proactively with customers on execution details such as shipment period, payment etc.
• Prioritize daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interacts with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement programs directed by the Team Leader or Supply Chain team.
• Understand and incorporate GMP+ B3 and Roundtable on Sustainable Palm Oil’s standards into daily tasks.

Ideal Candidate

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

Ref: 4HCDWB6YOP